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Hisense TV Warranty Check and Claim in [2024 Guide]


Hisense TV has created its brand value over time and now has become one of the most famous brands. Like many other brands, Hisense TV also provides a limited warranty against their product that is valid for a specific period. At the same time, Hisense TV users have the facility to convert their limited warranty to an extended one via the Hisense Extended Service Plan.

The most common benefit you can have in exchange for this warranty includes repairing or exchanging the defective Hisense TV warranty article. It is necessary to fulfill their privacy and policies to leverage this facility. If you are facing any serious issues with your Hisense TV and want to check your warranty status so that you can apply for it, stay tuned with us.

Let’s not waste more time and hop into it!

Types of Hisense TV Warranty

Hisense TV offers two types of warranties to its consumers. They are discussed below.

  • Standard Warranty: This specific type of warranty spans from one to three years. It is applicable in case of any manufacturing fault within the device. Moreover, all the expenses related to the cost of defective parts and labor remuneration are borne by the company.
  • Extended Warranty: As the name suggests, this warranty adds another three years and extends your existing warranty. Other than the standard services, it offers repair or replacement facilities for damaged panels, screen burns, and accidental damage.

Read: Update Hisense TV

Hisense TV Warranty Coverage

The warranty scheme of Hisense TV applies to certain damages and faults only. The user has to fulfill the company terms and policies to avail of this service. However, these terms and policies remain the same for both (Standard and Extended) forms of warranties.

Which Damages and Faults are Covered Under Warranty

Following are the certain damages and defects that are covered by the Hisense TV under the warranty scheme.

  1. Wear and tear or damage caused due to defective craftsmanship or machinery.
  2. Wear and tear caused during shipment or installation process (set up before delivery).
  3. In any situation, if it is not possible to repair the device, Hisense TV compensates the original price value by offering a new or reconditioned product or article.

What is Not Included in the Warranty

  1. If you get your faulty device for repair from any third person other than Hisense Customer Support and add another defect to it, the Hisense company will not provide warranty services.
  2. This does not apply to the TVs used for rental and commercial purposes.

For more detailed information, you should read the manual book of your Hisense TV thoroughly.

Method To Apply For the Extended Warranty of Hisense TV

This warranty is an optional or additional service that can be availed within 90 days of your purchase. It gets activated within 90 days after your standard or limited warranty has expired.

The following are the steps to take to purchase this plan.

  • Browse the extended service plan website of Hisense TV and click on the View Products option to locate your Hisense TV model.
  • Once you succeed in locating it, select it and type the price against which you bought the product. Now tap the Enter key.
  • Tap the duration of your service plan, either if it is valid for 1,2 or 3 years, and hit the Select button. The price of each plan varies depending on the model.
  • After that, a data form requiring your specific information will appear. Enter your Name, Phone number, Postal code, Email, TV Serial number, Retailer info, and Purchase date in the respective fields.
  • Now, provide the picture of your Purchase Receipt and the Serial number of your device (You can easily locate it on the backside of your TV).
  • After uploading the pictures, hit on the Proceed to Payment option.
  • After that, the payment window will be displayed. Make the payment using your bank account or credit card.
  • Enter valid credentials for a successful payment.
  • Once you successfully purchase the plan, you will receive the email for activation of the Extended warranty.

How To Apply For Hisense TV Warranty

There are numerous ways to claim the Hisense TV warranty service. The process remains the same for both Limited/ Standard and Extended warranty services.

Here are the ways to do so.

  1. You can contact Hisense Customer Call Support via the company’s toll-free number, 1-888-935-880. On weekdays, you can contact them between 9 am and 9 pm. However, on weekends, you can contact them at timeslots ranging from 9 am to 6 pm.
  2. Get Hisense Email Support by sending mail to (service@[email protected]).
  3. Contact Hisense Online Support via
  4. You can also get assistance from the Onsite Hisense Support, which varies depending on your location and device.

Following are the essentials you should have before contacting Hisense TV customer support service.

  1. Your original Purchase Receipt or any proper proof of that bill on which the purchase date is mentioned.
  2. Serial number of your Hisense TV.
  3. The details about the physical location of your Hisense device.

In case you have bought the Hisense Remote TV from any local shop that sells Hisense products, you can ask them for assistance.

If your Hisense TV is having any trouble that comes under the terms and policies of Hisense, customer service will assist you with that. They will provide you with a date for the service, either at your home or onsite. Also, they might ask you to deliver the product to their nearby warehouse.

  1. A team of trained Hisense technicians will reach your home as per the decided schedule. They will inspect and repair your device.
  2. The onsite facility is available for users who have their residence within 50 miles away from the Hisense service center.
  3. In case there is no physical outlet within 50 miles of your residence, Hisense customer support will guide you through the proper packaging method for shipping the product to their warehouse. After the maintenance and repair, they will dispatch it to your address.


Q: What if I don’t know my Hisense TV model number?

A: You can easily locate it in the form of a label, most probably on the backside of your TV on which the number is mentioned. In some cases, you can find it on the sides of your TV. Furthermore, it is also available in the manual book of your Hisense TV and the device settings.

Q: For how long is the Hisense TV warranty valid?

A: The standard warranty plan of Hisense TV ranges from 1 to 3 years for all models. However, you can prolong this period by purchasing an extended warranty service within 90 days of the purchase date.

Q: How can I know the warranty duration of my Hisense TV?

A: You simply check the warranty card provided along with the other documents at the time of purchase. Also, you can contact Hisense Customer Support to get the required information.


This article is all about the process of claiming a Hisense TV warranty. To enjoy this service for a long period, you have to purchase the extended warranty within a certain time. Depending on your location, you can get their service at home or on-site. Otherwise, you have to parcel the product with proper packaging to the Hisense warehouse. If you have any queries or need more information on this matter, you can contact us freely. Thanks for your Time and Attention!

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