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Hisense TV Customer Service [5 Different Steps to Contact]


Is your Hisense TV not working? Maybe there’s an issue causing your TV to malfunction. That’s why you’re seeking ways to contact Hisense TV customer service. Suppose you’re facing any hardware or software-related issues but are unable to find a proper solution. In that case, you should contact the Hisense support team.

Their team of experts can resolve the matter quickly. However, people often contact customer service to learn about their TV warranty, request a refund, or order a replacement. Hisense TV customer service provides many options for contacting them. In this article, we’ll discuss all the relevant options and what you can expect from their customer service.

So keep reading.

5 Ways To Contact Hisense Customer Service

More users get confused while contacting Hisense tv customer service. What’s their email? Should I call them instead?

We’ll share the five best ways to contact Hisense customer service to eliminate this confusion.

Read: Hisense TV Power Button

Call Hisense Support

Do you want a quick reply? Don’t want to wait for hours?

The fastest way to get assistance from the Hisense support team is to call Hisense customer support. You can share your query in detail and resolve the issue. Here are some helpline numbers of Hisense customer service.

  • Hisense support: +1 (877) 465-3566
  • Hisense service hotline: 8889358880
  • Hisense Appliances: +1 (877) 465-3566
  • Hisense TVs and audio: +1 (888) 935-8880

But remember that on business days, a customer support team is available to handle customer queries from 9 AM to 9 PM. Meanwhile, you can contact the team on weekends from 9 AM to 6 PM only. The numbers mentioned above are particularly for individuals residing in the USA. If you’re living in any other region, check the regional website for the customer support number of Hisense in your area.

Complete The Contact Form

Hisense prioritizes providing its customers with the best possible experience. That’s why they have added a contact form on the website. There are two forms: general inquiries and parts and service support.

Choose a relevant form option and fill it. But how can you fill it?

Filling out the form is easy.

  • Go to the Hisense website and click on the contact form.
  • Fill in all the details and submit the form.
  • Wait for the manufacturer to reply to your issue.

Reach Out Via Email

If you don’t want to have a long chat on call or fill out a form, then this option is ideal for you. It involves reaching customer service via email. Contact their customer service team via this email: [email protected].

The email is relevant for US citizens only. To check Hisense’s email in your region, visit the Hisense Global website.

Contact Using Social Media Handles

Social media is becoming a huge part of everyone’s daily life. Hisense understands this, so they actively engage with customers using social media. They cater to customers’ needs and promptly reply to customer queries on social media. Here are quick links to their social media profiles.

Go Through Support Pages & FAQs

Often, you don’t need to contact customer service, and you can solve the problem with minor research. Hisense has provided a detailed FAQ page that covers basic troubleshooting problems related to Hisense TV.

For further assistance, you can check Hisense’s TV guides. Here, you can get answers to questions like how to connect Hisense TV to Wi-Fi, why the Hisense TV remote isn’t working, and more.

Users often search the internet for issues related to their Hisense TV. After extensive research, we found some of the most common problems Hisense TV users face and the response of their customer service team.

Poor Quality Control

Quality control issues are one of the biggest cons of using Hisense TV. Compared to other TV brands, Hisense lacks quality control, so it’s a given that this is a common issue reported by users.

There’s huge room for improvement in input tag and network connectivity. The vision is blurry to some extent because of the narrow viewing angle. All of this makes it a poor choice for the wide-seating arrangement.

Overall, Hisense TV’s streaming quality is top-notch. From brightness to quality, audio to streaming experience, it is amazing. With Hisense TV, you can gain access to different gaming features such as Variable Refresh Rate, Free Sync, or G-Sync. This feature is usually available only on high-end TVs.

Replacement of Parts


Many Hisense TV users don’t know that Hisense TV has a platform where you can order replacement parts for any Hisense appliance. Suppose you want to order a certain replacement for your Hisense products. How can you do that? How can you access the website?

Here’s how you can do it.

  • Type Hisense Encompass on your browser and tap on the first SERP result.
  • Enter the model number of parts in the search bar. Follow all the on-screen prompts.
  • Proceed with the payment and place your order.

If you have any questions regarding your order, you can contact Hisense Encompass customer service. That way, you can stay updated about your order.

Return Policy

Sometimes, users want to return the product. What should you do then? How can you return the product?

You should check the return policy. To take advantage of Hisense TV’s return policy, you must have proof of purchase. The product must be returned unopened, along with all the accessories. For the next step, you can contact the Hisense TV customer service team via email or telephone or use the methods mentioned above.

But you might wonder what happens if I send the product open. Will they still return the product?

No. The Hisense team will not accept it. In that case, you should return your package to the nearby Hisense showroom. Provide a detailed explanation about the product issue and state the reasons for return.

Hisense TV Customer Service Review & Ratings

Some users might get disappointed because Hisense customer service doesn’t have a live chat. So, if you want quick replies from a virtual assistant, that won’t be possible.

Many users have shared their personal experiences talking with Hisense customer service. Depending on your problem, they may provide a solution within minutes, or sometimes it may take hours.

Moreover, the Hisense customer service team is extremely active on social media. Their dedication to providing the best customer experience is commendable.


Q: Is Hisense a good brand for a TV?

A: Overall, Hisense is a high-quality brand with excellent picture quality. However, in comparison to expensive brands like Sony, Samsung, or LG, the quality is not relatively good. It’s best to analyze color accuracy, display, and brightness to check if it meets your expectations.

Q: How long is the Hisense TV warranty?

A: The warranty of Hisense TV models is usually one year. Meanwhile, accessories and other replacement products have a warranty of at least 90 days.

Q: How do I get my Hisense TV repaired?

A: You can get your Hisense TV replaced or repaired under the Hisense Extended Service plan. This is especially true when you’re facing the issue of Your TV not working. It’s best to contact Hisense customer service to report the problem of your product.


Knowing customer service is important to maximize enjoyment and improve your Hisense TV-watching experience. It’ll make your investment worth the money and time. Customer service allows customers to promptly address any issues and concerns, resulting in a seamless viewing experience.  Still have any questions about your TV? Reach out to us today via email. Our team of experts is available 24/7 to assist you.

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