Philips Roku TV No Sound: 10 Troubleshooting Tips to Fix It

You’re turning on Philips Roku TV to stream Netflix anime. The anime is playing on the screen, and you can see the characters, but there’s no voice on the TV. You check to see if the TV is muted, but it’s not still there’s no sound. It can be frustrating and ruin users’ streaming experience. If you’re facing such issues on your Philips Roku TV No Sound, don’t panic. In this guide, we will share some of the most effective solutions so your Philips Roku TV sound works properly. Keep reading so you can watch your favorite Netflix series with sound. 

Quick Answer: You can resolve the problem by performing a power cycle, factory reset, or switching to internal speakers. Also, check the external cables for damage or malfunctioning. 

Methods To Fix Philips Roku TV No Sound

A Philips Roku TV without sound can be extremely frustrating. To eliminate this solution, follow the methods mentioned in the article. 

Read: Spectrum TV App on Roku TV

Inspect HDMI & Other Connections 

If the HDMI cables are not firmly plugged in or damaged, your Philips Roku TV may have some sound issues. To resolve this, clean the port properly to remove all the dust particles. But what if the issue is external, such as with speakers or any other connected device? Then, you should remove its plug from the TV and analyze if the sound issue is fixed. Here’s what you need to do. 

• Remove the plug of external speakers from the TV. 
• Connect external speakers with any other device and check if the sound is coming properly. 
• If not, your external speakers are damaged, and you may need to replace them with new ones. 

Restart Your Philips Roku TV

Another common method for resolving the Philips Roku TV’s no-sound issue is simply restarting it. This will eliminate any glitches, errors, or bugs that might be hindering sound functioning. 

Follow the steps below to restart your Philips Roku TV with no sound problem. 

• On your Roku remote, navigate to Home and press it. Now, you will be able to access the Home page. 
• Then go to Settings. 
• Scroll down to tap on the System option. 
• From there on, click these options: Power > System Restart > Restart.

Switch To Internal Speakers

Are you using the internal speakers of your Philips Roku TV? Or are you setting up a Soundbar system or  A/V receiver? Then, these might be the culprits behind the lack of sound on your Philips Roku TV. In this situation, the ideal solution is to disconnect all the external sound systems. Now, switch to internal speakers, which will probably solve the issue of no or poor sound coming from the speakers. Turn on the TV speaker using this method. 

• Go to Settings. 
• Scroll to click on Audio. 
• Then tap on Speakers and enable it from here. 

But if the issue persists even after disconnecting all the cables and switching to the internal speaker, the problem might be in your Roku device. 

Reset Audio Settings

This is another alternative for fixing your Philips Roku TV’s no-sound issue. All you need to do is reset the audio to its default settings. But why? Because the old audio settings might be the reason for no sound, follow the steps mentioned below to reset your Philips Roku TV. 

• Go to Settings of your Philips Roku TV. 
• Scroll down to click on System and then choose Advanced System Settings. 
• Select Factory Reset. 
• Now click on Reset TV Audio/Picture Settings. 
• To proceed with the reset method, press Play/Pause thrice. 

Delete TV Cache

When the TV is overloaded with unnecessary caches, it can encounter errors, such as no sound. What should you do in this case? You should delete unnecessary TV caches. Just follow this step-by-step guide to fix the issue. 

• Navigate the Home dashboard of your Philips Roku TV. 
• Press the Home button five times and the Up arrow key at least one time. 
• Then, locate the Rewind button and press it twice. 
• Lastly, just press Fast Forward two times, and you will be able to clear the cache of your Philips Roku TV.
• Once you do that, your TV will shut down and restart. This entire process takes 1 to 2 minutes. 

Switch Audio Output Settings to PCM

If you can’t solve Roku TV sound issues, try switching the audio output settings to PCM. But what’s the role of PCM audio?

Conversion Of Analogue Audio → Digital Audio

It replicates the signals with maximum similarity. In the Roku system, the term Stereo is used for PCM. Now, let’s look at the steps you need to follow to switch the PCM audio output on Roku TV. 

• Navigate the Menu button on the remote and press it.
• Go to Settings and then click on Audio. 
• From here, choose Digital Audio Output. 
• Lastly, click on Stereo. 

Factory Reset Your TV

If nothing works, then you should proceed to the factory reset method. But remember, you will lose all the customizations and credentials; in short, the TV will go back to default settings. You can also get rid of issues that might be impacting the sound of your TV. Here is the method to perform a factory reset on your Philips Roku TV. 

• On your remote, navigate the Home button and press it. 
• Go to Settings. 
• Then click on System and Advanced System Settings. 
• From here, select Factory Reset. Click on Ok to confirm the factory reset process. 

Update Your TV 

When the TV is not up-to-date, it shows errors. One error leads to another, ruining the entire streaming experience. You can fix this by simply updating your TV to the latest software. Here’s the method you need to follow for this purpose. 

• On your remote control, press the Home button. 
• Then go to Settings and click on System. 
• Select System Update. 
• Tap on Check Now for the latest software updates. 
• If there are any new updates, Philips Roku TV will automatically detect it and start the installation process. Simply follow the instructions appearing on the screen to update the TV. 

Power Cycle Your TV

Have you tried soft resetting your Philips Roku TV? Then you should do it because it may resolve the issue of no sound. Here are the steps you need to follow. 

• Remove the power cable of the TV from the outlet while the TV is turned on. 
• Make sure it’s unplugged for 30 seconds. 
• After that, plug the TV into a power outlet and turn it on. 
• When your Philips Roku TV is powered on, check if the sound is coming properly. 

Contact Roku Customer Support

Have you tried all the methods in this article? Is your Philips Roku TV sound still not working? Then, you should move to the last option, which is contacting Roku’s customer support. Share your TV issue with them in detail, and they will provide a solution according to the model.  You can call them directly by using this number: 833-978-3323. If the sound-related issue is caused by hardware, they will offer an ideal solution that will most likely resolve the problem.

FAQ’s

Q: Does The Philips Roku TV Warranty Cover Sound/Audio Issues?

A: Absolutely. If you have a Philips Roku TV warranty, it’ll cover sound issues. You can use this warranty within 24 months of buying it. However, your warranty can be void if manufacturers notice that the problem is caused by improper device usage. If the warranty claim is successful, then Philips will either repair your TV or get a new one for you as compensation. Check out Philips Roku TV’s official page for detailed and updated information on their warranty policy. 

Q: How to Prevent Philips Roku TV From Having Audio Issues?

A: You should ensure that your Philips Roku TV software is up-to-date. If the TV keeps running on an outdated system, it will have annoying errors and bugs. Follow the method mentioned in the article to update your Philips Roku TV and eliminate these issues.

Conclusion

Sometimes, no matter how much you focus on maintaining your Philips Roku TV, you still face sound issues. But don’t worry—just follow the methods mentioned in this article, and you will be able to fix this frustrating problem smoothly. Want to improve your smart TV streaming experience?  Check out our detailed guides written by experts here. If you still have any questions, don’t hesitate to email our team of experts or post your queries in the comment section.  Don’t forget to share this informative guide with your friends.