Samsung TV No Sound Problem: 10 Troubleshooting Tips

Samsung TVs are among the most reliable brands, with several advanced features. But no matter how amazing the device is, sometimes tech products run into issues. One of the most common issues Samsung TV users face is when no sound comes from the TV. Often, users are unable to find a proper solution and opt to purchase a new TV. Does that mean you should do it as well? No. In this guide, we will discuss some of the most effective fixes for the problem of no sound coming from your Samsung TV. So, let’s get started. 

Quick Answer: You can fix the Samsung TV no sound issue by power cycling, conducting a sound test, and replacing damaged HDMI cables. If nothing works, perform a factory reset or contact Samsung TV’s customer support team. 

Methods To Fix Samsung TV No Sound Issue

If you’re frustrated because every time you play a Netflix series on the Samsung TV, no sound comes through, then you should check out this guide. We have examined several solutions, and here are the most effective ones that will fix this problem. 

Read: Factory Reset Sharp TV

Power Cycle Samsung TV

The most common method for fixing Samsung TV sound issues is simply power cycling the TV. Here are the steps you need to follow. 

• Turn on the TV through the remote or Power button. 
• Now unplug the power cord of the TV from the electrical outlet.  
• Leave the TV unplugged for at least 30 seconds. It allows the TV’s internal components to power down fully.
• Replug the power cord of the TV. 
• Turn on the TV through the remote or Power button and check if the issue is resolved. 

Check If Volume Is Muted

Some sound bars have soft-touch buttons, so if there’s slight brushing, the TV may turn on, or the volume may get muted. The ideal solution in this case is to increase the TV’s volume using the Volume Up button on the remote control. Is your remote malfunctioning? 

Then, here’s how to increase the volume. 

• Go to Settings of your Samsung TV. 
• Click on Sound and then Sound Output. 
• Tap on TV Speaker/(external device).
• Increase the volume of external speakers or internal speakers according to your preferences. 

Update TV Software

Outdated software is the major cause of glitches and bugs in Samsung TVs, which result in several issues, such as no sound. To eliminate this, you need to ensure your TV is updated to the latest firmware. Here’s how to check it and update the TV. 

• Go to Settings. 
• Click on Support. 
• Then, choose Software Update. 
• You can press on Update Now. Most often, the TV automatically detects if there’s an update and starts the installation process. 

Do Sound Test

If the TV’s built-in speaker system is faulty, no matter what solution you try, everything will go in vain. That’s why it’s best to test the performance of built-in speakers. Here’s how to do it. 

• Go to Settings on Samsung TV and click on Support. 
• Tap on Self Diagnosis. 
• Choose Sound Test.

If you detect any errors or issues, reset the sound settings using this method. 

• Go to Settings. 
• Click on Sound and then Expert Settings. 
• Tap on Reset Sound.

Inspect HDMI Cable

If the HDMI cable is faulty, it cannot properly convey the audio information, which leads to no sound from the TV. Are you using an HDMI cable to connect with a sound device?

Then, ensure that the input is set up properly. Here are the instructions you need to follow. 

• Go to Settings. 
• Click on Support and then tap on Self Diagnosis. 
• Choose Signal Information. 
• Navigate HDMI Cable Test and Start Test.

If the cable is malfunctioning, replace it with a new one. Old cables often start lagging and impact the TV’s audio quality. 

Disconnect & Reconnect External Speakers

Are all the cables firmly plugged in? You should check this crucial aspect because loose connections can cause sound issues. Here’s what you should do. 

• Unplug external speaker cables from your Samsung TV. 
• Check for damage or any malfunction. 
• Plug the cables into different ports. This will ensure that audio loss isn’t caused by a damaged port. 

Use Different External Speaker

If the HDMI cables are in perfect condition and the TV is updated, the issue might be in the external speaker. If the signals from the external speaker are weak, they automatically turn off, resulting in a drop in audio volume. In this case, the only solution is to purchase a new external speaker. 

Factory Reset Samsung TV

It is another method to fix the issue. You should implement it if nothing works because it erases all the login information, customization, and data. In a nutshell, it restores Samsung TV to default settings. 

• Press the Home button on your remote control. 
• Now go to Settings and scroll down to click on General. 
• Scroll down to find and choose Reset. 
• Sometimes, you might need to add the PIN, which is by default 0000. 
• A confirmation message will appear on the screen. Click on Ok or Yes. 
• Now, a factory reset will begin, and it will most likely resolve the bug or glitch causing Samsung TV sound issues. 

Choose Correct Language/Region

Some users have shared a unique way of resolving Samsung TV with no sound issues. In this, you need to set the correct language and region. It will automatically fix the issue, so here’s how. 

• Go to Settings on your Samsung TV. 
• Then, navigate to the Language option. Remember that every TV has a different model, so the Settings location may vary according to it. Click on General & Privacy and then System Manager to choose Language. 
• From here, choose the right language.

Now that you’ve changed the language, it’s time to proceed and set the region. Changing the region may appear a bit hectic, but here’s how to do it step-by-step. 

• Reset the Smart Hub by clicking on Settings and then on Device Care. From here, choose Self Diagnosis, and you will see the Reset Smart Hub option. 
• Now, you can do a re-setup. 
• Choose the accurate location while doing the re-setup. 

Samsung TV Customer Support 

If you’ve tried all the methods yet your Samsung TV sound issue isn’t fixed, you should contact Samsung’s customer support team. If your TV is under warranty, you can file a claim and get your TV replaced or repaired. Contact Samsung TV by calling 1-800-726-7864. Ensure you contact them during their operational hours, 8 am to 12 am EST, seven days a week. 

Here’s how to connect with Samsung TV Customer Support for No sound issues. 

• Connect your Samsung TV with a stable internet connection. 
• Go to the Menu section of your Samsung TV. Now click on the Support section. 
• Choose Remote Management and read all the clauses in the service agreement. Once you’ve read them, click on Agree. 
• A PIN number will appear on your TV screen. Provide this number to the agent. 
• The agent will thoroughly access your Samsung TV and provide the solution accordingly. 

Conclusion

After reading this guide, you no longer need to worry about your Samsung TV sound issue. You can follow these troubleshooting methods to get rid of this issue. If you have any other queries regarding your Smart TV, then don’t hesitate to get in touch with us. We are a team of smart TV experts here to assist you. Check out detailed smart TV guides here.